FAQs

To log in, click on the orange "Log in" button, which is in the upper right corner of the header on every page on the website. You can also go directly to https://fsgw.org/login to log in.

If you do not have a password or do not know your password, go to the Reset password page, enter your Email address, click on the "I'm not a robot" checkbox and do whatever it asks for, then click on the orange "Submit" button. An email will be sent to your Email address. Follow the instructions in that email. If the email does not arrive, check in your spam or junk mail folder.

It depends on whether you are an FSGW member or not.

Members can:

• View the membership directory
• Choose what, if any, information to show in the membership directory (the membership directory is only visible to logged-in members)
• Renew membership online (you can renew online and then pay by check or credit card)
• View/pay an invoice online (e.g., new or renewing membership, payment for an event)
• Register for an FSGW event (such as Getaway or Contrastock)
• Choose which announcements to receive (e.g., notification when the monthly FSGW Newsletter is available)

Anyone with a Login can

(this includes members, and non-members who register for an event online or have made a donation

• View/pay an invoice online

FSGW website password requirements:

• Minimum of 7 characters
• Maximum of 50 characters
• Any combination of letters, numbers, and characters (except NO spaces)
• Passwords are case sensitive

Once you are logged in to the website, click on your username (in the upper right of the website's header) to edit your profile. Click the orange "Edit" button. You can then manage your settings notification of when the monthly newsletter is available.:

You can manage more global email settings by clicking the "Email subscriptions" link on the menu that appears when looking at your profile. There are two settings here:

• Automatic event announcements. Receive advance announcements about upcoming events.
  

  Checking this will not cause a flood of emails. This would be used to let people know that an event such as Getaway or Contrastock is open for registration.

• Mass emails from administrators, such as newsletters and other important notifications

  Checking the box allows FSGW to send you the email notifications you specified in your Profile. The other kind email that might come from FSGW is notification for last minute cancellation of an event.

Once you are logged in to the website, click on your username (in the upper right of the website's header) to edit your Profile. Click the orange "Edit" button. Scroll down to make changes to your contact information and other basic membership information. When you are finished, click the orange "Save" button.

To renew via paper, visit the Join Us page, download the paper membership form (it is in the paragraph at the bottom of the page), print it, fill it in, and mail it in along with your check (the address is on the membership form)

To renew online: Log into the website, then click on your username (in the upper right of the website's header) to edit your Profile. If your membership is due to expire soon, a Renew button will be available. Also if your membeship will expire soon, there will be a system-generated invoice available

Only logged-in FSGW members can see the information in the member directory. The directory is not a public part of the website.

The member directory can list your name, a profile picture if you have uploaded one, your location (city, state), email, and phone number. Your member profile itself can include address details and alternate phone numbers, if you have provided them.

Once you are logged in to the website, click on your username (in the upper right of the website's header) to edit your Profile. In the submenu on this page (a list of links that starts with "Profile"), click on the "Privacy" link and then click the orange "Edit" button. Here you can click the radio buttons to change the privacy levels for each piece of information. You can select one of three options for each field:

• Anybody: Anyone visiting the site can see this field (though keep in mind that the Membership Directory is only visible to logged in members).
• Members: Other FSGW members will be able to see this field when they are logged into the website and viewing the member directory or your membership profile.
• No access: This setting hides the field so no one sees it. FSGW administrators will be able to view this data for the purposes of member management, event registration, etc.

You can also uncheck the "Show profile to others" checkbox at the top of this profile editing page to completely remove your profile from the member directory.

Once you are done making adjustments to your profile, click the orange "Save" button underneath the submenu.

Some FSGW events are free to attend while others have admission fees. Admission fee information is always available in the description of the event on this website, and is usually included in event publicity.

No, you absolutely do not need to be a member to attend FSGW events.

Some FSGW have discounts available to current FSGW members

Yes, if you registered and paid for an FSGW event, then canceled, you will have a credit that you can apply to another FSGW event (assuming that you did not request a refund via check)

How to Apply Credit to Another Event

• Log in and complete the online registration form for the FSGW event you wish to attend
• Click "Invoice Me" (not "Pay Online"). Note - the system will automatically send you a Registration is Pending email
• Click on your name in the upper right of the screen to open your "My FSGW" page
• Click the "Invoices and payments" tab
• Check the Invoice you wish to apply the payment to
• Check the Credit you wish to apply
• If your credit EQUALS or is MORE than the invoice amount, click Settle. If your credit is LESS than the invoice amount than click "Pay Online" to apply your credit and pay the difference

If you need further help, here is a link to further instructions Wild Apricot Help or you can contact our Web Administrators at office@fsgw.org

Our current registration method does not have a section to register a guest. Here is our workaround:

• Complete your own registration by logging into your account (if you are a member) & finish payment for the event first
• Stay logged into your account and click on the registration button for the event again
• You will see that you are already registered. Replace your pre-filled email with your partner's/guest's email (note that this email MUST be different from yours). Click Next.
• Proceed through the rest of the registration process, inputting your partner's/guest's information

If you want to change from receiving a printed newsletter and instead receive it electronically (via an email sent when the newsletter becomes available on the website), please contact the Membership Database Manager.